Essentials 305 — Refund and Returns Policy
Effective Date: July 30, 2026
This Refund and Returns Policy explains how returns and refunds work at Essentials 305. Because we sell two different categories of product — our own non-certified aftermarket aircraft accessories, and certified/traceable parts sourced from third-party suppliers — the return process differs depending on which category your item falls under. Please check your order to confirm which policy applies.
1. Non-Certified Essentials 305 Manufactured Parts
This applies to all interior accessories, armrests, cupholders, and other aftermarket parts designed and 3D-printed by Essentials 305.
30-Day Hassle-Free Returns
Changed your mind, ordered the wrong side, or it’s just not what you expected? No problem — no questions asked.
- You have 30 days from the date of delivery to request a return.
- The item must be unused and in its original condition.
- No explanation is required to request a return.
How to Start a Return
- Contact us at sales@essentials305.com or (786) 208-3055 with your order number.
- We’ll send you return instructions and the return address.
- Ship the item back in its original (or equivalent protective) packaging.
Return Shipping
Unless the return is due to our error (wrong item shipped, defective part, etc.), the buyer is responsible for return shipping costs.
Refund Timing
Once we receive and inspect the returned item, we’ll process your refund to the original payment method within 5–7 business days.
1-Year Replacement Warranty
Separately from the 30-day return window, eligible parts carry a 1-year limited replacement warranty covering manufacturing defects only. This does not cover installation damage, misuse, or normal wear.
2. Certified / Third-Party Sourced Parts
This applies to used, overhauled, repaired, or new-surplus parts carrying FAA-PMA approval, TSO approval, and/or traceability documentation (including FAA Form 8130-3 where applicable).
Due to the higher value and traceability requirements of these parts, returns follow a more controlled process:
Return Merchandise Authorization (RMA) Required
You must contact us and receive an approved RMA before shipping any certified part back to us. Returns sent without a prior RMA may be refused or delayed.
- To request an RMA, email sales@essentials305.com with your order number and reason for return.
- We’ll respond with RMA approval and instructions within 1–2 business days.
Return Window
- Returns must be requested within 30 days of the invoice date to be eligible for a full refund, subject to inspection.
- Returns requested after 30 days may be accepted at our discretion and may be subject to a restocking fee of up to the full purchase price.
Condition Requirements
- The part must not be installed, altered, disassembled, or modified.
- All original tags, certifications, and traceability documentation (including any 8130-3 form) must be returned with the part.
- Parts returned without their original documentation may not be eligible for a refund, as this documentation cannot always be reissued.
Return Shipping
Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are the buyer’s responsibility unless otherwise agreed at the time the RMA is issued.
Refund Timing
Refunds are processed to the original payment method within 5–7 business days of our receiving and inspecting the returned part and confirming all documentation is intact.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item (either category), contact us within 7 days of delivery with photos of the item and packaging. We’ll arrange a replacement, refund, or return shipping label at no cost to you.
4. Non-Returnable Situations
The following are generally not eligible for return, regardless of category:
- Items that have been installed on an aircraft
- Items damaged after delivery due to misuse, improper storage, or improper installation
- Custom color or custom-order items made to a buyer’s specific request, unless defective
- Certified parts missing original traceability documentation
5. Questions
For any questions about a specific order, a return in progress, or which category your item falls under, contact us at sales@essentials305.com or (786) 208-3055.
This policy works together with our Terms & Conditions, which governs the sale of all products on this site.